Order Processing Times 

​At Edgelands, our small dedicated team endeavours to process customer orders within 2-3 business days. Please note that due to our island location our processing times vary from season to season, and may be subject to change at short notice. Check your order confirmation for current processing times or get in touch to find out more. 

 

Processing times for corporate orders are customised to each order. If you are interested in corporate gifting or have a particular delivery date in mind please get in touch with our team to find out how we can assist you. 

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Shipping Destinations 

We currently ship throughout the UK. If you live outside the UK or have any special shipping requirements please get in touch with our team to customise your delivery options or request a shipping quote. 

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Delivery and Transport 

In order to ensure your artworks are delivered safely all our orders come with tracking, insurance coverage and 2-3 business day delivery as standard within the UK. A Special Delivery service is applied to all high value orders that includes tracking, insurance coverage, a signature on delivery service and next day delivery. 

 

Please note: due to the fragile nature of the items we sell, if you order more than one item they may be shipped separately to ensure they arrive safely.  

 

All orders will be sent out with the aforementioned delivery services unless otherwise stated in your order confirmation. All responsibilities for the safe, accurate and timely delivery and transportation of your order will be carried by the delivery service selected. This includes any issues arising regarding damages in the mail,  delays and returns. Edgelands does not cover the cost of damages in the mail. Please see our damages policy for details.

 

International Orders 

All prices are shown online in GBP.

 

If you live outside of the UK, your credit/debit card will be billed in your local currency using an exchange rate at your card company’s discretion. Daily exchange rates will vary and final price adjustments may occur on your card. If you wish to find out more please consult your bank or financial institution for more details.

 

International Shipping & Customs 

Orders with destinations outside the UK will contain goods that are subject to import duty, taxes and/or fees that will be charged at your local rate and must be paid in order for your shipment to progress through customs. Customers with orders subject to import duty, taxes or fees will be contacted by their local carrier, customs office or postal service for payment and once paid, your package will proceed to its final destination. 

 

Due to international trading agreements and regulations, we must adhere to some specific restrictions which may cause delays to international shipping.

 

Please be aware that customs policies vary widely from country to country and we advise you to contact your local customs office for further information. Please be aware that cross-border shipments may be subject to opening and inspection by customs authorities.

 

Isle of Gigha Delivery/ Local Pick up 

All customers who have chosen our local delivery or pick up option for the Isle of Gigha will be contacted to book a delivery/pickup date/time. Please note our local delivery and pick up service is subject to seasonal availability and dates and times of service are subject to change at short notice. 

 

Online Returns 

Online returns are applicable within 14 days of receiving your order. All costs associated with shipping returns or exchanges will be carried by the customer. All returned items for exchanges or refunds must be in their original condition. Once received at the gallery we will endeavour to have your refund submitted within 3 business days. For exchanges, a shipping bill will be issued and must be paid before your items are shipped out to your chosen destination. 

Please see our Terms of Service for more information relating to damage/fault claims.

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Event Bookings & E-Tickets

All event bookings must be paid for in full, in advance of the event. All event participants must present their valid E-ticket in order to participate in any of our events and all ticket holders are required to follow our Guest Protocols and comply with our Terms of Service. E-tickets can be purchased on the event pages of our website and also via our event team. Contact us and we can assist you with your booking. 

 

E-Tickets & Event Cancellations or Booking Transfers 

Please note that all booking and transfer fees are non-refundable. If you wish to cancel your event booking or transfer to an alternative time/date please get in touch with our Event Team.

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Booking Transfers are only possible with notification being submitted by 5pm up to 7 days before the day of the event, and all transfers will incur a rebooking/transfer fee. Full-refunds are applicable to cancellations with notification being submitted by 5pm up to 7 days before the day of the event minus any booking fees. For customer cancellations made less than 7 days before the date of the event no refund will be issued. All transfers or cancellations must be confirmed in writing or via email and non attendance alone does not constitute a cancellation. If you are eligible for a refund, once your cancellation is confirmed with the team we will endeavour to have your refund processed within 3 business days. 

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Event Cancellations due to adverse weather or unforeseen circumstances 

We reserve the right to cancel any event, at any time without liability due to unforeseen circumstances particularly in the case of extreme or adverse weather events. Should cancellation occur we will endeavour to offer you a suitable alternative date or full refund for your booking minus any booking fees.  

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Event Cancellations due to min numbers requirements 

Some of our public events require a minimum number of participants to run. If one of our public events is likely to not reach its minimum capacity requirements we will be in touch to notify you of the potential cancellation and present the opportunity to invite more participants. In the event that our minimum capacity is still not reached 72 hours before the event, a full refund will be issued minus any booking fees