Our Products

At Edgelands we bring you the finest quality, authentic artwork and products from island dwelling and coastal artists, designers and makers from across the globe. Please note that the majority of our products are handmade and therefore there may be reasonable variations in the colour, texture and appearance of products between what appears displayed online and delivered to you.  Edgelands will not be liable for such minor variations.

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Payment Methods 

We accept the following credit/debit card payment methods:  Visa, Mastercard, American Express, Union Pay, JCB, Discover, Maestro, and Apple Pay. If you wish to pay over the phone please get in touch with our team to arrange this payment option. 

 

If you live outside of the UK, your credit/debit card will be billed in your local currency using an exchange rate at your card company’s discretion. Daily exchange rates will vary and final price adjustments may occur on your card. If you wish to find out more please consult your bank or financial institution for more details.

 

For high value limited edition products and/or custom orders, we may require additional identification checks before your final payment is processed and if applicable our team will get in touch before processing the order to arrange this. 

 

Please note that the price of artworks and fine jewellery are liable to change over time as their value changes.

 

Order Confirmations 

If an item is in stock it will be processed and shipped to you when we have all the information required to do so. All goods and services will be provided as per your order confirmation. 

 

Order Processing Times 

At Edgelands, our small dedicated team endeavours to process customer orders within 2-3 business days. Please note that due to our island location our processing times vary from season to season, and may be subject to change at short notice. Check your order confirmation for current processing times or get in touch to find out more. 

 

Processing times for corporate orders and custom orders are customised to each order. If you are interested in corporate gifting or have a particular delivery date in mind please get in touch with our team to find out how we can assist you. 

 

Standard Orders 

Full payment is required upfront for all products and gifting services with the exception of custom orders. See applicable terms for custom orders below. 

 

Custom Orders 

All custom orders for products, artworks and jewellery require a deposit of 50% of the retail value of the item/s to be paid in order to secure your order. An estimated production time will be provided at the time of deposit. Please note that estimated wait times may be subject to change at short notice and we reserve the right to change them as and when applicable. Once custom orders are received at the gallery, you will be contacted to approve the item before paying the remaining 50% of the retail value of the item/s and any applicable shipping or processing fees. Once the full cost of the order is paid, your item/s will be released for shipping. 

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Delivery and Transport 

In order to ensure your artworks are delivered safely all our orders come with tracking, insurance coverage and 2-3 business day delivery as standard. A Special Delivery service is applied to all high value orders that includes tracking, insurance coverage, a signature on delivery service and next day delivery. 

 

Please note: due to the fragile nature of the items we sell, if you order more than one item they may be shipped separately to ensure they arrive safely.  

 

All orders will be sent out with the aforementioned delivery services unless otherwise stated in your order confirmation. All responsibilities for the safe, accurate and timely delivery and transportation of your order will be carried by the delivery service selected. This includes any issues arising regarding damages in the mail,  delays and returns. Edgelands does not cover the cost of damages in the mail. Please see our Claims Policy for details.

 

Online Returns 

Online returns are applicable within 14 days of receiving your order. All costs associated with shipping returns or exchanges will be carried by the customer. All returned items for exchanges or refunds must be in their original condition. Once received at the gallery we will endeavour to have your refund submitted within 3 business days. For exchanges, a shipping bill will be issued and must be paid before your items are shipped out to your chosen destination.

 

Claims 

Any damage must be reported in writing to us within 4 days of delivery. Edgelands does not cover the cost of damages in the mail. For returns relating to eligible damages or faults, photographs of the item/s must be confirmed by the gallery before the item/s are returned. Once received at the gallery we will issue a refund paid out on receipt and inspection of the order.

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Event Bookings & E-Tickets

All event bookings must be paid for in full, in advance of the event. All event participants must present their valid E-ticket in order to participate in any of our events and all ticket holders are required to follow our Guest Protocols and comply with our Terms of Service. E-tickets can be purchased on the event pages of our website and also via our event team. Contact us and we can assist you with your booking. 

 

E-Tickets & Event Cancellations or Booking Transfers 

Please note that all booking and transfer fees are non-refundable. If you wish to cancel your event booking or transfer to an alternative time/date please get in touch with our Event Team.

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Booking Transfers are only possible with notification being submitted by 5pm up to 7 days before the day of the event, and all transfers will incur a rebooking/transfer fee. Full-refunds are applicable to cancellations with notification being submitted by 5pm up to 7 days before the day of the event minus any booking fees. For customer cancellations made less than 7 days before the date of the event no refund will be issued. All transfers or cancellations must be confirmed in writing or via email and non attendance alone does not constitute a cancellation. If you are eligible for a refund, once your cancellation is confirmed with the team we will endeavour to have your refund processed within 3 business days. 

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Event Cancellations due to adverse weather or unforeseen circumstances 

We reserve the right to cancel any event, at any time without liability due to unforeseen circumstances particularly in the case of extreme or adverse weather events. Should cancellation occur we will endeavour to offer you a suitable alternative date or full refund for your booking minus any booking fees.  

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Event Cancellations due to min numbers requirements 

Some of our public events require a minimum number of participants to run. If one of our public events is likely to not reach its minimum capacity requirements we will be in touch to notify you of the potential cancellation and present the opportunity to invite more participants. In the event that our minimum capacity is still not reached 72 hours before the event, a full refund will be issued minus any booking fees.

 

Walking Tour: Guest Protocols 

The following protocols exist to ensure all of our customers are well prepared and ready to participate safely in our walking tours. Please find our Guest Protocols below: 

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• Please bring sturdy and waterproof footwear, weather appropriate clothing [we always recommend layers as you can adjust as you walk], your own water, insect repellent and sunscreen. Any essential medications. 

• Our tours start promptly. We recommend arriving 10-15 min before the event starts to allow time to get ready for the walk and gather together. 

• In order to make our walks a safe and enjoyable space for everyone, including at-risk wildlife and free roaming cows and sheep on the island, we are not able to accommodate dogs on our walks. If you require the support of a service animal for any of our events please contact us to discuss a tailored booking. 

• Please note that the location of our walks may change if ground conditions dictate in order for us to deliver a safe and relaxing experience for you. There are many amazing walking sites on Gigha and should there be a change in the walking site, we will get in touch to inform you of the change. For full details see our Terms of Service here. 

• Before visiting the Isle of Gigha please familiarise yourself with the Scottish Outdoor Access Code.

• Have Questions? Check out our FAQ Page or contact the event team to find out more. 

 

Event Participation Terms & Conditions 

Please find below the terms and conditions for our events: 

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Safety, Care and Responsibility for All Event Participants 

All of our events carry potential risks that cannot be entirely eliminated. All participants in our events are responsible for their own actions and their involvement in the activities taking place. By participating in our event you agree to follow our Guest Protocols and any safety warnings and/or instructions presented to you by a member of staff. Please direct any enquiries relating to safety to your Tour Operator or Event Organiser if at any point these warnings and/or instructions are unclear. It is prohibited to participate in any of our public or private events when under the influence of alcohol or non-prescription drugs. 

 

Edgelands Enterprises Ltd. and our staff/volunteers/contractors, as well as our collaborating partner Bigstuff Enterprises Ltd. and their  staff/volunteers/contractors accept no responsibility or liability for loss, injury or death (other than for matters for which we are not legally able to exclude or limit liability) during any of our private or public events. We have public liability insurance and specialized insurance for working outdoors with the public. In addition, all of our staff are fully trained and accredited in their field of work and all our activities are risk/benefit assessed.  At all of our events our staff have the relevant training and qualification to lead and conduct activities safely including the activities involving the use of fire, knives and cooking safely in the outdoors. 

 

Access and Medical Needs of Participants 

At each of our events there is alway present a designated Emergency First Aider trained in Emergency Outdoor First Aid. All participants at our events acknowledge that any personal injury sustained during an event may require first aid treatment in an emergency and all participants must consent to receiving first aid treatment in an emergency prior to participating in our events. All participants for our walking tours are required to provide their date of birth, an emergency contact name and their emergency contact’s phone number before participating, for sharing with Emergency Services in the event of an emergency. 

 

If you have any allergies, medical conditions, injuries or additional support needs that may affect you during our walking tours or other in-person events, you can let us know via the registration form at check out or by contacting us directly in advance of your participation in the event. This is so we can better support you during your event experience and offer assistance should you need it. We are also able to customize our walking tours and bookings to suit your access, additional support or medical needs. Simply get in touch and our event team can create a custom experience for you. 

 

Neither Edgelands nor our staff are qualified to express an opinion as to whether you are fit to safely participate in any of our events. If you feel unsure as to whether you may be able to participate in a safe and responsible manner you must obtain professional or specialist advice from your doctor before participating if and when necessary. If you feel unwell during one of our events please let your tour or event operator/organiser know. 

 

Personal Property 

Personal property belonging to you is at all times your sole responsibility. Edgelands and our staff and Bigstuff Enterprises Ltd. and their staff are not liable for any loss or damage incurred to your personal property during or in connection to any of our events. 

 

Our Environment & Safety 

Our duty of care during our walking tours at Edgelands extends to the environment, farmlands, wildlife, and livestock. When participating in our events, you agree to adhere to the rules which are set in place to keep everyone safe when exercising our right to roam in Scotland including but not limited to the Scottish Outdoor Access Code. We invite all guests to become familiar with the SOAC before participating in our events. 

 

In order to make our walks a safe and enjoyable space for everyone, including at-risk wildlife and free roaming cows and sheep on the island, we are not able to accommodate dogs on our Walking Tours. If you require the support of a service animal for any of our events please contact us to discuss a tailored booking. 

 

Copyright

In accordance with the Copyright, Designs and Patents Act 1988, copyright and any and all other IPR associated with the artwork and products listed on our website remain the property of the artist, maker or designer at all times. All artwork and products on our website and social media sites are sold by us (Edgelands Enterprises Ltd.) to you for non-commercial use only. Reproductions of these artworks or products are prohibited.

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Right to Refuse Service

At Edgelands, the safety, security and wellbeing of our staff, family and visitors is one of our top priorities. We have a zero tolerance policy towards harassment, bullying and discrimination in which all employees, residents, workers, contractors, guests and visitors are expected to be treated and treat each other with dignity and respect at all times. Past or present abusive behaviour, intimidation, or aggression in any form - in person, online, by telephone or by written communications - will not be tolerated. In accordance with the Protection of Workers (Retail and Age-restricted Goods and Services) (Scotland) Act 2021 and the Equality Act 2010 we hold the right to refuse service at any time.

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Read our full Terms of Service